After looking through a number of products we decided on Jivosite due to their intuitive interface and good product usability.
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We ran it on a free trial, but well before the trial ended we knew that Jivochat ‘was the perfect fit’.
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As soon as we signed up, we were able to help more of our users and within 3 months, more people trusted our payment gateway and our takings had increased by around 30%.
Today, we have 6 members of staff chatting at any one time and we hope to increase the use of Jivochat in a few months.
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Since there is a time difference, if you wish to meet more people for Live Chat, it's best to come here during the local daytime hours of the other person.
We found Jivochat to be that software versus the many others we used prior to switching over to them.
Filip Boksa WWe have been using Jivochat for a few years now, it works well for us because a lot of our clients have very specific questions or can't find what they were looking for on the website.
It has many new features which helps us to customize as per our requirements. Also love the fact you can now see previous chats when someone comes on. Not only is a livechat a great way to communicate with customers who may not want to call, it increases business, customers love it, and employees can take multiple chats at once whereas a call ties them down to one person.