The term is used in describing the computerized services of call centers, such as those that direct your phone call to the right department at a business you're calling.It's also sometimes used to describe the ability to use your personal computer to initiate and manage phone calls (in which case you can think of your computer as your personal call center).After the middle of the 20th century, fax and data became important secondary users of the network created to carry voices, and late in the century, parts of the network were upgraded with ISDN and DSL to improve handling of such traffic.
Initially the switchboards were manually operated by an attendant, a switchboard operator.
When a customer cranked a handle on the telephone, it turned on an indicator on the board in front of the operator who would plug the operator headset into that jack and offer service.
The Meridian PBX’s software divides information into LOADS. For example, LD 20 is where you can print information about phones. *Please note: Enter “spaces” between the numbers: CUST: Customer number (almost always “0” unless you have more then one customer set up) When entering the “TN” information you don’t have to insert all the 0’s. Be carful not to log in more than 3 time incorrectly, If you see OVL400 this means you are locked out for up to 45 Minutes. To set the time and date of your system you program in load 2: Step 1) LD 02 Step 2) STAD “Day Month Year Hour Minute Second” i.e.
You should see this when you press return: “” or “OVL000” Then press ‘Return’ then type “LOGI”. STAD “24 11 1976 15 41 49″ = November 24th 1976 pm 49 seconds” To test it…
Telephone calls can be provided digitally, but may be restricted to cases in which the last mile is digital, or where the conversion between digital and analog signals takes place inside the telephone.
This advancement has reduced costs in communication, and improved the quality of voice services.
Type: “TTAD” – (this tests time and date) Print system number TSID = print system number LD 20 CHG = CHANGE ex: Key 00 NUL = Erase config on that key CPY 1= COPY DISU = DISABLE UNIT DISC = DISABLE CARD DISS = DISABLE SHELF DISL = DISABLE LOOP ENLU = ENABLE UNIT ENLC = ENABLE CARD ENLL = ENABLE LOOP ENLS = ENABLE SHELF NEW = ADD PHONE OUT = REMOVE PHONE PRT = PRINT STAT = STATUS IDU = TYPE OF PHONE ( use to ping a phone) LUDN = LIST UNUSED DN EX: LD 11-PRT-LUDN-CUST =0 LUVU = LIST UNUSED TN TYPE 2000=DIGITAL 500=ANALOG Programming a trunk : REQ NEW, OUT, CHG TYPE COT, PAG, TIE, WAT, FEX, RAN ( Type of trunks ) TN X X RTMB XXXX ( Route number ) SIGL GRD, LOP, OAD GRD = ground start LOP = loop start OAD = outgoing automatic,incoming dial CLS DTN ( digitone ) How to add a new CLID: REQ CHG TYPE NET CLID YES ENTRY XX Programming access route: REQ NEW, OUT, CHG TYPE RDB ( route data block ) CUST X ROUT XXX ( 0-127 ) TKTP COT, WAT, FEX, TIE, DID, PAG, RAN ( Trunk type ) ICOG ICT, IAO, OGT ICT = incoming only trunk IAO = incoming and outgoing OGT= outgoing only trunk ACOD XXXX ( Access number for trunk route ) How to add a TTY : REQ CHG TYPE ADAN ( TTY ) ADAN New tty x CAB_ X (Cabinet number ) TTY TYPE SDI ( Serial Data Interface ) CDNO X ( Card number ) PORT X (Port number ) CTYP IP ( Card type ) USER MTC SCH TRF BPS 9600 ( Baud rate ) How to add a TDS/DTR card ( add time slots ): Change midnight and background overlay routine: REQ CHG TYPE OVLY SID XXXX ( System number ) BKGD XX XX ( Background overlay task, ex: ld 40 44…..
) TODR 0-23 ( Time of daily routines ) DROL XX XX ( Daily routines overlays ex.
The jacks are connected by inside wiring to a drop wire which connects the building to a cable.